Refund Policy

At Berry Crispies, we strive to provide you with the highest quality freeze-dried berries and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

30-Day Satisfaction Guarantee: We stand behind the quality of our products. If for any reason you are not satisfied with your purchase, you may return it within 30 days from the date of purchase for a full refund. Please note that the item must be in its original condition and packaging to be eligible for a refund.

How to Initiate a Refund: To initiate a refund, please contact our customer service team at [email address or phone number]. Provide your order number and reason for the return. Our friendly staff will guide you through the return process and assist you with any questions or concerns you may have.

Refund Process: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. Upon approval, we will process your refund within [number of days] days. Refunds will be issued to the original method of payment used for the purchase.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will gladly replace the item or issue a refund, depending on your preference.

Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a damaged or defective item.

Contact Us: If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact us at info@berrycrispies.com. Our dedicated customer service team is here to help.